When you find that YouTube videos aren’t playing on your computer or mobile device, there can be a handful of different factors at play. Videos that won’t play, even though the YouTube site loads just fine, may be too large for your internet connection to stream. In other situations, a page may not load correctly, in which case refreshing will fix the problem.

Other causes of YouTube videos that won’t play include issues with your browser, computer, internet connection, and problems with YouTube itself.

Some issues like problems with YouTube and Chrome, and when YouTube displays a black screen, have other specific fixes.

Reasons Why YouTube Videos Won’t Play

Most of the issues that can prevent YouTube videos from playing can be broken down into these basic categories:

  • Browser problems: When YouTube videos won’t play, it’s usually a browser problem. Refreshing the page fixes the problem a lot of the time, but you may need to update your browser or clear the cache.
  • Computer problems: Most computer problems that prevent YouTube from working require a simple restart. You may need to update your computer at the same time.
  • Internet problems: Local networking problems can usually be fixed by unplugging your modem and router and then plugging them back in. If your internet connection is especially slow, lowering the YouTube video quality will also help.
  • YouTube mobile problems: Most problems that prevent YouTube videos from playing on mobile devices can be solved by closing and restarting the YouTube app, but you may need to clear the app cache or reinstall the app.

What to Do When YouTube Videos Are Not Playing

When videos suddenly stop playing after you’ve been watching YouTube for a while, it’s usually due to some kind of glitch. This can sometimes be corrected by simply refreshing the page or closing your browser, but you may have to try more advanced fixes.

In some cases, the problem may be with your internet connection, or even with YouTube itself.

Here’s how to get YouTube working again when it stops playing videos:

  1. Refresh the YouTube page, and see if the video plays.

Try adjusting the video quality by clicking on the gear icon at the bottom of the video. Select the smallest available number, and check to see if the video plays.

Close your browser, and reopen it. If an update is available, allow it to install and try YouTube again.

Clear your browser cache and cookies, and reload the YouTube page. If you are unsure how to do this, check out our guide to clearing the cache and cookies in all major browsers.

Open a private browsing session, and navigate to the YouTube video you are trying to watch. If YouTube works, you probably have an issue with an extension, plugin, or your Google account.

Attempt to load a different web page to make sure that your internet connection is working.

If you have another computer or device, check to see if YouTube works on it.
If you’re connected to Wi-Fi, move closer to the router, or try a different network.
If your internet connection seems to be malfunctioning, unplug your modem and router from power for at least 10 seconds. Then plug them back in and check YouTube.

If YouTube videos still won’t play, try restarting your computer. At that time, allow your operating system to install updates if it has any ready to go.

What If YouTube Videos Still Won’t Play?
When YouTube loads, but you can’t play any videos, the problem may not be on your end. If you’ve tried everything, and YouTube still won’t play videos, then you may actually be looking at a problem with YouTube itself.

The easiest way to see if YouTube is working at all is to try to use a different device that’s connected to the internet with a different method. So if you were trying to watch YouTube on your computer, with your home internet, check to see if you can watch videos on your phone with its mobile connection.

If that isn’t an option, you can try an online down detector service. These services use various methods, including input from users, to determine when platforms like YouTube aren’t working properly.

Here are some down detector services you can try:

Some of these sites check to see if a site loads at all, some are capable of actually testing the functionality of a site, and some of them rely primarily on reports from users.

In many cases, you’ll actually be able to see maps that show which areas of the country, or the world, are having connectivity issues. If one of these sites shows that YouTube is experiencing issues, all you can do is wait for them to fix the problem.

Troubleshoot video playback issues

Many factors can cause video playback issues, such as internet or device connection.

If one of these notifications surface, you may be experiencing a video playback issue:

  • An error has occurred.
  • Playback error. Tap to retry.
  • Connection to server lost.
  • This video is unavailable.
  • Something went wrong. Tap to Retry.

By troubleshooting your internet or device connection, your video may play without playback issues. Start by checking your internet speed, then check the steps for your device.

Troubleshoot internet and device connection

Try following the steps below to troubleshoot your internet and device connections.

Internet speed

The quality of your home or mobile network can affect how smoothly YouTube videos play, and whether videos play in HD. 

  • Check the YouTube video’s resolution and the recommended speed needed for the video to play. The table below shows the approximate speeds recommended to play each video resolution.
Video ResolutionRecommended sustained speed
4K20 Mbps
HD 1080p   5 Mbps
HD 720p 2.5 Mbps
SD 480p1.1 Mbps
SD 360p0.7 Mbps

Note: The actual speed that your device gets may vary from the number given when you run an ‘internet speed test.’ The difference can be due to numerous factors including: 

  • Wi-Fi performance
  • Time of day
  • How your ISP connects to YouTube 
  • How many devices are on your network: If there are a few devices on your network, then the connection is shared between them. Using numerous devices on the same network may reduce the speed that your device gets.
  • You can also find out if your internet Service Provider is HD Verified, by visiting the Video Quality Report.
  • If you’re interested in seeing more info on how your videos are playback, check out Stats for Nerds.
  • Try restarting your internet connection if the above suggestions don’t improve your connection.

YouTube Videos Not Playing? Here’s How to Fix it

When YouTube videos suddenly stop playing or are not loading at all, there must be a technical fault. Sometimes a simple refresh or restart fixes the issues but if the problem is something big, deeper troubleshooting has to be performed. Here are the solutions that may help if YouTube videos are not loading:

Restart the Device

Most of the technical issues get resolved by a simple restart. The reason is, this closes the app running in the background and provides more space for the videos to play smoothly. This may even work when YouTube is not working. After the device is restarted, open the YouTube app and check if the videos play or not.

Check the Internet

Connectivity issue is another reason you are not able to enjoy online videos. So, keep a check on internet connection when your internet goes down. Maybe the Wi-Fi got disconnected, cellular network is not giving adequate strength or the internet is available but still videos are not loading. 

So first of all, check if you are able to use the internet by searching something on Google. If you are able to do so, there is no issue with the internet. 

If you weren’t able to access the internet, there can be problems with the router or modem. Restart the devices or switch to a different network, if possible.

Clear the Caches and History

Next, you can try to clear the app cache and the entire data. Deleting cache will remove the temporary data and the deleting the app’s data will clear all the app data as well as the settings.

Troubleshoot a green or black screen in the video player 

If you can hear the audio of a YouTube video, but the video player is green or black, try to: 

If that doesn’t work, try some of these troubleshooting tips.

Troubleshoot audio issues

If you can’t hear any audio from a YouTube video, the volume button may be turned off . Try some of the following troubleshooting steps:

  • Make sure the sound/volume is turned on for your browser or device.
  • Check your device’s sound settings.
  • Restart your browser or device.

Other types of issues

Issues with YouTube Paid Products;

If the above steps don’t work and you:

  • Bought a movie or TV show on YouTube, OR
  • Are an active paid member of Youtube Music, YouTube Premium, or YouTube TV

You can get in touch with us for support with purchases or memberships.

Age-restricted content

Sometimes content doesn’t violate our policies, but it may not be appropriate for viewers under 18. Age-restricted videos may not be viewable to users who:

  • Are under 18 years of age
  • Are signed out
  • Are watching YouTube videos embedded on most third-party sites

Learn more about watching age-restricted videos.

Restricted Mode

Restricted Mode is an optional setting that screens out potentially mature content you or others using your devices may prefer not to view. When Restricted Mode is turned on, comments may not be viewable. You can turn Restricted mode on or off.

How do I fix YouTube not playing?

YouTube app solution

  1. Restart the YouTube app.
  2. Restart your device.
  3. Turn off and on your mobile data connection.
  4. Clear the YouTube app’s cache.
  5. Uninstall and reinstall the YouTube app.
  6. Update to the newest available version of the YouTube app.
  7. Update to the newest available version of Android.

Why are my YouTube videos not playing on Chrome?

The hardware acceleration feature in Chrome can sometimes prevent videos from playing. Clear the Chrome cache and cookies. Clearing the cache and cookies gets rid of corrupted data that can prevent YouTube from working in Chrome. Use Incognito mode.

What causes video not playing?

There can be many reasons for your videos not playing on Android phone such as: Your video is corruptThe media player is outdatedAndroid OS is not updated.

Is YouTube currently down?

Youtube.com is currently UP and reachable by us.